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Our Guarantees

We pride ourselves on our transcription service, which we like to think is second to none. We are UK based, offer SSL secure upload services, hold professional indemnity insurance and CyberEssentials accreditation. But how do we fare for our customer service? Here are our 5 guarantees to you, our clients.

1. Personal Service

We will identify the transcriber(s) working on your project. You can request the same transcriber for all your work. Any queries, problems or complaints? Speak directly to our Transcription Manager on the phone, by chat or email and never, ever communicate with a machine.

2. 100% Satisfaction Guaranteed

If you are not happy with the completed transcription, just return it to us for further amendments at no charge. We will keep working on it.*

3. No payment until the work is complete

We do not take payment in advance, and we don’t mind invoicing universities and organisations directly for payment.

4. British transcribers will complete your work at all times

All our English language transcribers are native English speakers and based in the UK.

5. Support charity by using us

If you use our service then a charitable cause somewhere in the UK or Africa will benefit because somewhat uniquely we donate 10% of our profits to charity every year and have done so since we started, more than 15 years ago.

Any questions? Contact Anna Gresty, our Transcription Manager, by email or fill out the form below.

*please see our terms and conditions for details of restrictions on this guarantee. Naturally we have to be able to end our work at some point..